Comparing providers

How to choose an internet provider in Lviv: 8 questions to ask before you connect

Compare more than the price and the "up to" speed. What matters is whether the internet works during blackouts, whether the provider shows independent data on network quality, whether there is IPv6 and 24/7 support, and whether the monthly fee can change.

Below is a checklist with Kopiyka's answers. Ask any other provider the same questions and compare.

Question	Kopiyka	What to check with other providers
Does the internet work during blackouts?	Yes, on a GPON connection: network nodes run up to 4 days (96 hours) on batteries, then on generators. How it works.	How many hours the nodes last without power, whether there are generators, and whether power is needed in your building.
What connection technology is used?	New connections are fibre only: GPON or XG-PON to the flat or house, speeds up to 10 Gbps. About GPON.	Whether fibre reaches the flat or only the building, with copper cable after that.
Is there independent data on network quality?	Yes, public ArgusNOC monitoring: for 06.10–05.11.2026, 100% uptime over IPv4 and IPv6, 0 outages, 22 probes in 16 cities in 15 countries. Figures and map.	Whether there is data from an independent service, not just advertising claims.
What is the ping for gaming and video calls?	Ping to our network from Warsaw – 7 ms, from Kyiv – 8 ms, from Frankfurt – 22 ms. From Lviv to the Steam relay in Warsaw – 6.9 ms, to Battle.net Europe – 27 ms.	Median ping to European hubs and game servers.
Is there IPv6?	Yes, every subscriber gets a free /56 IPv6 block. About IPv6.	Whether IPv6 is supported and whether you get a public IP address.
How does support work?	24/7: phone, Viber, Telegram, WhatsApp. Repair crews fix damage at night too.	Support hours and whether crews come out to outages at night and at weekends.
What is the coverage area?	Lviv and 49 settlements of Lviv region. Check your address.	Whether your building is covered and which technology is used there.
Can the price be locked?	Yes, with plans paid for 1 or 2 years the price does not change during the paid period. All plans.	Whether the monthly fee can rise during the contract.

We do not name other providers because their terms change. Check their answers to these questions on their websites or with their support.

Kopiyka is an operator with its own fibre network (AS51500), working since 2007 in Lviv and 49 settlements of Lviv region. Check coverage at your address.

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FAQ

Questions about choosing a provider

How can I check a provider's internet quality before connecting?

Ask for independent ping and uptime data, not just the "up to" speed. Our ArgusNOC measurements update every 30 seconds on the network monitoring page. After connecting, you can test the speed with our guide.

What matters more: speed or ping?

Speed matters for films and downloads; for gaming, video calls and remote services it is ping and the absence of packet loss. High speed with unstable ping feels like lag in games and calls.

How do I know whether a provider has its own network?

An own network has an autonomous system (AS) number in the RIPE registry. Kopiyka's is AS51500: the fibre network is ours, and we have built and maintained it ourselves since 2007.

How do I work out the real price of internet?

Count the total for a year, not just the monthly fee, and check whether the price can change during the contract. At Kopiyka, on plans paid for 1 or 2 years the price is fixed for the whole paid period.